I assume they do not want to change the agreement in that way so i can continue with complaints or legal actions for the second account
I told them if they dont want to do that they can close the complaint on casino guru and they will probably do it without any refunds because i dont want to accept that type of agreement where they limit me to do anyting further or say a word about this case after i sign that shit document
Heres photos
https://imgur.com/dVjoAXOAlso they offer me 100$ extra for idk what reason xd i dont want em keep them
heres my respond to their answer which is still not approved and it will be probably put as sensitive because i have attached a photo of one of their sponsored streamer teaching their players how to bypass the kyc system and put fake details into it so they can play from banned countries
https://imgur.com/2sH0XDShttps://imgur.com/MgqWG3wThe last time i uplaoded that picture in the casino guru complaint they put it as sensitive ? why hahaha and no one either roobet or casino guru agent commented it
Let me try to be as not condescending yet as simple as I can explaining this: a settlement agreement means both parties agree to a certain amount of fund to get the issue between them closed.
It's either-or.
Either you agree with the deal offered and ready to settle or you refuse them completely and pursue other path.
You can't cut it in the middle where it favored you by agreeing for settlement fund and then later on taking other course of action for other reimbursement. All issues are done and closed in that deal. Consider them no longer exist. So, from their last reply on CG as shown on your screenshot, it's either you accept 600 USD and be happy with it, or you leave the room without it and go to other "room" [like court or or other path imaginable].