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Topic
Board Beginners & Help
Merits 5 from 3 users
Topic OP
Trezor package opened by customs
by
new19980
on 04/12/2024, 18:46:04 UTC
⭐ Merited by ABCbits (2) ,Halab (2) ,dkbit98 (1)
Hi i bought a trezor safe 3 from official store Trezor.io and when UPS deliverd the package it

was opened and i think the customs who did it however only the first

security seal was opened and the seal of the device itself on usb port was safe
as you see in the pictures it it safe to use the device ?

here some photos for the package and the device seals

https://ibb.co/mbD5Kzc
https://ibb.co/2PgBp7v
https://ibb.co/VtdnB3n
https://ibb.co/z67DGQw

After i contacted trezor support here their response
https://ibb.co/pdxXdHV

They offered sending me a new device in exchange of destroying the current one and taking video proof for that

but since im living on third world country and customs usually opening packages
 they may do it again with the new device (Break the seal)
also my coutry is against crypto and considered illegal i gambled and got lucky this time to not get seized but who
know what may happen next time  Undecided