To dont quote repliesa again il just do it this and answer all above

I had 1 more account which maded during the complaint and i have informed casino guru about it after  i just made it i maded that account and put the same kyc informatios and on my suprise they system actually started working and they banned that acccount not that they took 5h but okey

https://imgur.com/F97jX5O

Well now i wonder why have they said the account Pokemon55 have been blocked why this didnt happened when i opened the second account where i lost 10k or the third one

I could be wrong but it seems to me the OP took advantage of the fact the second account was not excluded and thought he could always (rightly) claim he was a problem gambler and try to get those funds back blaming the casino for not blocking the account.

If i wanted to do that i would not create a third account and play again few months later

If my plan was to play risk free or whatever i would just play roulette or some sports with low house edge and cover it on another casino and then make complaints so i get even more money at the end

They have confirmed its on their end human error they didnt close the accounts + 9 of their agents have said the same it doesnt matter if the account is just locked per your request the second maded account would be too until u clear the ban on the first and thats it