Pavelmarty, sorry about your experience mate, Shuffle casino have not had any issues since they have been here if I am not mistaken. They have a representative here. Anyways, this is not the right board for scam accusations. Here's the there representative;
Ndumm and
Announcement thread You can contact them to help you speed up the process as the case may be. Be rest assured that reputable members here would help you look into your matter if you have nothing to hide.