If you are talking about
Little Mouse then let me tell you he is a very reputed member here and I can assure you he has nothing to do with your current situation.
You have to be calm and patient (I know you have already waited for but just hang on).
Little Mouse is trying to help you but you have to understand he is not associated with the casino in question regarding the execution of cashouts/KYC.
He is impatient. He reached me few days ago and I have forwarded the message. After that, I have gone through a busy IRL schedule because my wife had a surgery on 09th. I have told him that I'll let him know if there's any feedback.
Good health to your wife. I didn't know what was going on with you in the first place. And second of all, you were online and you weren't even reading.