I guess situation slowly gone to worst now since you put a lot of pressure in your case. But same as other people advice its better to wait further than taking unnecessary action since as we can see based on the reply given by the support the investigation still going with your issue.

Good to see that @holydarkness is doing some good effort to follow up this case and best to wait for another update. People here are also watching on this issue so hopefully we can see this one being resolve and people can go back discussing about gambling matters in this thread.