No matter if there are alternative accounts or not, I don't like the approach this chat support is taking with the customer.
Players are paying their salary and still these "agents" reply in such a disrespectful manner, it's actually sad.
They could say something like: "We know you have multiple accounts, our system detected that because of shared IP/device or whatever. There is no arguing around it." or something like that. But repeating the same phrase like 5 times while giving no proof or anything is just garbage behavior.
Why do players always have to accept the OPINION of the casino I wonder. If they have proof they should show it. They player always gets the wrong end of the stick because they can't prove their innocence. The casino has all the cards in their hand and we are basically at their mercy.
I'm not saying the OP is right or the casino is right of course. I just don't like the unfair approach to cases like this. You have proof? Then show it. You can't show it? Well there is no proof then and the player deserves the money.
Players have to accept the casino’s opinion because their casino, their rules. If you don’t like it, you shouldn’t be playing. A player should consider that many lost whenever he makes a deposit. The sake goes for any centralized crypto exchange too.
Hence the quote:
“Don’t deposit more than you could afford to lose.”
Seriously though OP,
I think it is time to list your other accounts and don’t fucking say “This is my only account.”
“Don’t deposit more than you could afford to lose.” has nothing to do with with a case like this, and you know that..
If I expect to lose (possibly get scammed) I'd rather donate this money to some good cause and not to a casino of all places.
When you play somewhere you expect a fair game and also a support that treats you like a human being. Sure, you accept the TOS when you play, yet that doesn't mean casinos can do whatever they want. It's not a big deal so explain the findings. Everybody knows multiple accounts can be detected when sharing IP, device or whatever. So if that's the case, the site in question can just say so and give the player the possibility to explain himself. That's just my opinion because I have been accused of multi accounting as well and I know how it feels when you are blamed unfairly. In the end I got my money and access to my account back (different site) but the way to get there was very stressful!