I am seeing that they have the live chat available but may be it's not for the 24hours and I want to also say that their live supports respond time is really feel me uncomfortable that Whale.io is one of the big site but it's supports response time is much higher. This was also disappointing but I am hoping they will surely upgrade this as they also run their signature campaign with a well reputed campaign manager.

Anyway you should give update on your issue is it still show zero or it has bee solved?