You're helping me a lot. But my main concern is that I am not getting an answer and I have not been able to get an accurate answer for 10 days. They're just stalling so I'll forget? But I won't forget. I want to get the winnings and live. All my wallets are clean. I've already checked it myself. I thought it was aml, but it's been 3 days and no results. I'm really worried. I refresh 10 times an hour the page with payment to know any results. I am constantly online on the forum to write representatives. But already 10 days nothing. A couple of days ago they asked me to pass live verification. To turn my head. I did it. And it says it's complete. But what's taking so long? I don't understand. They don't want to give me my winnings? That's my biggest fear.
https://prnt.sc/TJbfjS5pVdVxI think it is very safe to assume that stalling in hope that you'll forget is not in their agenda. They're simply waiting for the investigation by their provider to be done, much like we do. And I will assure you that I'll nudge them every now and then, just to be sure that
they "will not forget" about your case [though it is in my strong belief that they won't].
As for the situation surrounding your case, if I may re-explain to the extent of what I understand, it is not AML/ATF [yet] or multi-acc. More likely than not [as it came to my awareness after re-reading your posts here] it is a usual check done by the provider following a big win, to be sure that you did not win it with abusive nature.
If all is good from your side, then all is good.
As for why they ask for KYC [live verification], it's a standard practice shared amongst casinos, to have their player conduct KYC prior to an investigation. Upon completing and passing the verification [which you did], the investigation of the case itself [namely, your bets] will begin.