What happened:: NIT240928 here
I would like to inform everyone that nitrobetting and especially their promotional offer is pure scam.
I deposited 54mbtc there and after a series of winning bets playing only with my deposit I had 90.6mbtc. By making such deposit my account was credited additional 37.5mbtc "free play balance", not paying attention when I had 90.6 of my own mbtc, I placed bets using FP which were activated since the deposit without my intervention. Unfortunately, I won about 15.586mbc. And here an absurd situation occurs. In the meantime I made a request for withdrawal of half of my funds, not even knowing that these bets were won, nitrobetting rejected it due to lack of bonus turnover. I asked them to remove the unintentionally used bonus from my account, void all wins and just backup my balance to previous state but they completely ignored this, at other casinos you can activate a bonus or cancel it at any time, but even though nitrobetting's terms and conditions do not prohibit cancellation, on the contrary, nitrobetting has the right to cancel bonuses at any time.
“We reserve the right to change, limit, restrict, or remove a reward and/or promotion at any time without prior notification. Previous incentives/bonus credits or benefits will not be affected by any actions enforced afterward.”
“Nitrobetting.eu reserves the right to cancel or modify any promotional offering (or all of them) at any given time.”
Since then I have turned over about 200mbtc, lost all the extra funds from the promotion and my balance is the same when the extra funds were mixed with my balance. And now in order to withdraw my own deposit and the winnings I won without any bonus I still have to turnover more than 550mbtc?
The situation became critical when nitrobetting imposed limits of 0.5mbtc on my account for each event in their offer and turnover in casino, live betting, parlays does not count as turnover. Such action only shows how nitrobetting tries to cheat its users at every turn.
Not only that the chances of not losing my funds by ending this sick requirement are small, but in addition I would have to place more than 1,100 bets on various events, which would take forever as only 1 coupon of 0.5mbtc can be placed on each line....
If that wasn't enough in the meantime I was groundlessly accused of multiaccounting because a friend of mine wanted to send me btc for game skins and since he was also betting there he sent it to my wallet directly from his nitrobetting account. No rules in their terms and conditions mention that each wallet address must be individual and it's prohibited to use shared wallet but for them this is another excuse to not let me withdraw my BTCs.
I decided to share this accusation because this looks like endless process in which at the end I might not see my funds back and 90mbtc is worth over 9000$ which is a lot for me.
Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=2818671Amount Scammed: 90mbtc PM/Chat Logs: security@nitrobetting.eu
13 Nov, 16:56
Hello NIT240928,
I hope you are having a great day.
We are reaching out to inform you that your withdrawal request has been
canceled because you have not yet completed the 20-times rollover
requirement for the Free Play bonus. You received 37.5 mBTC of free
play, which means you need to complete a total of 750 mBTC.
So far, you have completed 38.72727 mBTC, leaving a remaining balance of
711.27273 mBTC to fulfill the requirement before you can request another
withdrawal.
Keep in mind that for rollover purposes, only straight wagers contribute
towards the calculation. Teasers, Parlays, Live bets, Casino, Poker and
Racebook, are excluded.
We appreciate your understanding.
Kind regards,
Polly
Security Team.>Hello
>I'm kinda confused, First of all I did not apply for welcome bonus, it was automatically activated when I made deposit when I again used nitrobetting >after rebrand.
>I thought I lost my bets that I placed with FP balance however after checking I got confused more because I only noticed it now that balance is mixed >with my own BTC balance.
>Can I get my bonus canceled please? I don't want to play with it anymore, I though this balance will remain as FP balance, not as the main balance with >my own funds. I will really appreciate your understanding and help
>Regards
Dear NIT240928,
You had winnings from your free play bets, which is why you must complete the 20x rollover requirement to be eligible for withdrawals.
Please remember that only straight wagers count toward the rollover. Live bets, Casino, and Racebook wagers are excluded from the Free Play offer.
You can review the Free Play terms here to confirm this information: Free Play Terms.
Once you’ve completed the rollover, feel free to submit your request again.
Regards,
Danielle B 14 nov, 20:14
to Security
>Dear Nitrobetting
>Kindly please of cancel/deletion of any winnings acquired with free play balance as disable bonus promotion on my account.
Security Nitrobetting
14 nov 2024, 20:42
Hello NIT240928,
Thank you for contacting.
Please be aware that since the free play balance received has already
been played it cannot be deducted. The rollover requirement has to be
completed before payouts.
For future reference, you may contact us when having the free play
balance in full, so we can check on the possibility of removing it. In
such case the only requirement would be to play your deposit at least
one time before payouts.
Do not hesitate to contact us back for any further information.
Regards.
Frank 21 nov 2024, 17:50
to Security
>Hello
>I kindly please to cancel ongoing promotions on my account along with any amount obtained with free balance.
>There is no rule that is against cancellation of promotion even so there are rules that allows you to do so.
>" We reserve the right to change, limit, restrict, or remove a reward and/or promotion at any time without prior notification. Previous incentives/bonus >credits or benefits will not be affected by any actions enforced afterward."
>" All promotional offerings and policies are solely at the discretion of Nitrobetting.eu and are subject to annulment or alteration without warning or prior >notice. Nitrobetting.eu reserves the right to cancel or modify any promotional offering (or all of them) at any given time."
help@nitrobetting.eu
21 nov 2024, 22:54
Hello,
Thank you for reaching out. I appreciate you sharing the rules and your concerns regarding the cancellation of promotions on your account.
I would like to clarify that while promotional offerings may be subject to cancellation or modification at the discretion of Nitrobetting.eu, this generally applies to situations involving the identification of bonus abuse or when the promotion has not yet been utilized.
In your case, the Free Play bonus has already been spent, and winnings have been reflected in the balance. As stated in our terms:
"The Free Play carries a 20X rollover requirement. This means the bonus and any associated winnings are subject to a 20 times rollover before any payouts can be made. Free Play action will not be counted towards the calculation of the rollover."
Since the Free Play balance has been used and winnings received, your account is now subject to completing the rollover requirement before withdrawals can be processed.
If you have any further questions or require assistance regarding your account, please do not hesitate to reach out. We are here to help!
Best regards,
Lucy C 23 nov 2024, 00:31
to help
>Hello
>I don't see any rule against cancelling a promotion on a user's account, and I'll explain it again
>I had a balance of 90.6mBTC before I placed bets using “FP”
>The profits from these bets of ~15.586mBTC were transferred to my main balance, the total mixed balance I had was ~106.182mBTC.
>I won ~6.234mBTC using this mixed balance.
>Even if at this point I had lost all the funds obtained from the free balance and even the ones I obtained later from the mixed funds, in order to withdraw >my own 90mBTC that I had earlier, I would have to make almost 8 times the turnover of my own 90mBTC to withdraw it.
>If this would happen there is no logic here and your welcome bonus is total scam.
>Kindly please, one last time, cancel promotion and remove all the funds won by betting won using the free balance, you can also take the amount won >using the mixed balance, Just roll back my balance to the state before using "FP".
>Otherwise as we can't find a agreement, I will be forced to find a solution through ADR or share my experience on fraudulent promotion rules on gambling >forum such as bitcointalk, SBR, etc.
help@nitrobetting.eu
23 nov 2024, 01:00
Hello there,
I’m afraid that the account will need to complete the 20x rollover, as you took advantage of the promotion. The Free Play balance has been used and spent, and winnings were earned from these wagers.
Should you have any further questions or need assistance, please don’t hesitate to reach out.
Best Regards,
Danny Connor
Customer Service Dept.>REQUESTED WITHDRAWAL AGAIN
today 01:42
Dear NIT240928,
I hope you are doing great. I wanted to let you know that your withdrawal will be cancelled and funds credited back into your account. The reason for that, is that you had a 250% Welcome bonus with a 20 times rollover credited on the 5th of Novemeber.
The total amount to complete is 750 mbtc. So far you have not completed that.
Also you have an ongoing investigation that has not been completed in regards to a shared wallet used.
Please note that Teasers, Parlays, Live bets, Casino, Poker and Racebook, are excluded.
Regards,
Frank