-snip-
Hey gerasim88,
Thanks for filing your issue here.
As you've been told in support, you just need to list the other accounts that you've had on Rollbit.
We'll be ready to cooperate once you are
Thanks,
Razer
LOL, why do you even reply if you have nothing to say, honestly. He got the same words from the support (repeatedly) and most likely via email as well. So why do you even bother posting the same here? It's pretty much trolling at this point.
Let me guess. You just want to make him confess (even if innocent) so that best case scenario you can "refund" the initial deposit and look like a hero, so understanding.
I wonder where I heard this before...hmm...now I remember, Japanese interrogation tactics to keep up the 99% conviction rate, very smart.
How about explaining what exactly flagged his account?
I completely agree with you that it is outright trolling which is not expected from any professional. A user deposited his hard-earned money on your platform and he has to wait many days just for a clear response regarding what is going on let alone cash out. And all he got is an emoji! are you serious or do you think your users are mindless money bag?