Quick background: My Shuffle account was permanently closed, and substantial affiliate commissions were withheld, (8k at the time and probably well over 20k by now) allegedly for being US-based and failing KYC. I argued this was a personal account ban from Shuffle's owner Noah after I publicly called out Shuffle for a previous action that resulted in Noah paying me $30,000 in owed commission. Shuffle and Noah have denied this was the reason and insisted my account ban was protocol. Despite multiple attempts to resolve the situation and requests by me for a withdrawal-only account, Shuffle maintained a hard stance that my account must be completely closed with no exceptions.
But the events over the last few days change everything: Three US-based players failed KYC during the AD2 bonus promotion, one even tried to use fake documents to KYC. Instead of bans, their accounts were put into withdrawal-only mode and they have kept their ability to claim affiliate commissions as well. Same violation, EXTREMELY different punishments.
So Noah,
Now that we have documented cases of identical circumstances receiving dramatically different treatment, I'm requesting once more for the same consideration.
Please place my account in withdrawal-only mode like these other cases, let me collect my commissions, and we can all move forward.
Thank you.
You can read the entire story in my previous forum posts.
But the events over the last few days change everything: Three US-based players failed KYC during the AD2 bonus promotion, one even tried to use fake documents to KYC. Instead of bans, their accounts were put into withdrawal-only mode and they have kept their ability to claim affiliate commissions as well. Same violation, EXTREMELY different punishments.
So Noah,
Now that we have documented cases of identical circumstances receiving dramatically different treatment, I'm requesting once more for the same consideration.
Please place my account in withdrawal-only mode like these other cases, let me collect my commissions, and we can all move forward.
Thank you.
You can read the entire story in my previous forum posts.