Yeah lately a lot has been improved in agent service and their level of awareness information and help to clients, this is very important at this point because wee have to be cautious when dealing with a customer agent, and we should be quick to ask for advance help when we feel that the agent attending to us have lack of information to help solve our problems.

I have noticed that some casinos have different levels of customer agents and while engaging with them and what you are asking of is out of their jurisdictions they will quickly transfer you to the agent that is in charge of such cases, like technical issues have a separate team of agent that handles them, so understanding that also make the work easy for us and the agents themselves.