~ snip ~
I think it's been quite a while since we all advised this player to contact the casino's customer support and ask them to solve the problem once again.
The
BTC bull run has turned his ETH into a very significant amount, which is certainly too much of a shame to lose. And of course it's worth continuing to insist on returning this large amount.
But, however, maybe he has already solved this issue? He just hasn't written anything here?
Unfortunately, I received yet another response stating that they cannot assist because they do not support the BSC network, and their entire system is automated, meaning the funds remain lost.
However, as I understand it, roobet.com support likely cannot access that wallet directly. They would need to escalate this case to someone higher up, which means they wouldn’t gain any benefit (fees) from handling this issue. As a result, they are probably not even motivated to escalate the matter further.
So, the only option now is that a moderator on this forum, who has contacts with higher-level individuals at roobet.com, might be willing to help me resolve this problem for a fee.
And maybe OP will really help solve this problem.
By the way, this is a very good example of how a casino can show respectful and kind attitude to some clients.
Such help in solving complex problems certainly shows how user-friendly a casino can be. And I hope that Roobet also belongs to such casinos.