That's strange. Betting sites usually enforce the users to complete the KYC verification during withdrawal. But it was completely different in your case. I'm wondering what has triggered KYC verification on your account. I guess the delay is related to the difference of your physical location and identity documents address. Bitsler KYC verification has
two different steps. Did they ask you to complete the 'proof of address' verification?
I have an account here and have history on casino and sports also made a deposit and withdrawal several times without KYC problems, indeed my account has been verified level 1 yeah here level 1 without documents just fill in the full name on the form so if they ask for a document it means they detect something for example multi account or other things. Basically when trying a new site we should try with a small deposit so if something happens that we don't want, we can leave the site with a minimum loss.