1-While you mention that there was a site notification and a pinned message in the chat prior to the maintenance, I must emphasize that the timing of this maintenance was poorly executed. The fact that it occurred just minutes after I opened a significant position in a highly volatile market is concerning. Scheduled maintenance should ideally be communicated well in advance, particularly for a platform dealing with high-stakes trading where users rely on immediate access to manage their positions effectively. The world's most idiot person even won't open this position if they have seen your so called maintenance alert, you liars.
I have seen your previous thread before and after reading all the replies, I should say that, if you cannot be too professional, you should not run a website that is supposed to be too professional. I don't remember seeing any trading websites or exchanges go offline with a notification on the website just ten minutes before. I consider them as a casino. But since they are also a trading platform where thousands of traders also trade, they should send email notifications to their users about their scheduled maintenance. Moreover, they should stop accepting new positions at least 30 minutes before they go for maintenance. The team has to be more professional.
They should at least notify users with open positions or provide something that will protect user positions especially that their trading platform is focus on risky trading(leverage trading) while they do an unplanned maintenance.
I don’t follow this case but at least they should compensate the user that affected by their service disruption.