Hello again, CBGAM
We sent you a PM with sets of instruction. Can you please take action as instructed soonest you can?
Hi BC.Game Support,
I wanted to follow up as it has been over 24 hours since I sent all the requested information to
support@bc.game with ***@bcgame.com CC’ed. Could you please confirm if everything has been received and provide an update on when I can expect the next email regarding this issue?
I would appreciate it if this could be handled as a priority, as it has already been some time since I initiated this case.
Looking forward to your response.
Thank you!
They might be on slow mode. From my personal experience, reaching my contacts during weekend will take longer response time compared to usual workdays. I guess they have their day-off too and replied out of their personal free time. And I know for a fact that they're currently on skeleton crew mode, following the christmas and new year long holiday.
So although they've received your email, both that support team and whoever that is you CCed [I think I have a very good guess who that is, LOL, that person is a very nice guy and super helpful, if my guess is correct], they might need some time to process your account. Not just because of weekend [where most of the staff is on day-off] but also due to that skeleton crew mode that probably make the staff that works during weekend even more scarce, so they'll have even less room to wiggle.
Nonetheless let me nudge my contact, just to be sure they get your email and already take initial step.