Telegram support is usually quick and very helpful. Can you confirm that this is the account you are talking to @playgram_support? You can also raise your inquiry in the chat and the support team can flag it from there and help you out.
Thank you very much for the information. I have contacted via telegram chat @playgram_support and they provide instant support. And they are too much helpful though the representative could not solve the issue and sent the issue to the relevant department. Hopefully, I think it will be solved soon.