Unfortunately, they have not come to this forum for the last six years. I don't know if this thread is going to help your case or not. But thank you for letting the community know about your issue.
Your image link page says it does not exist or something. Please upload your image on Talkimg.com and post the link here. I will quote that for visibility. I would like to invite @
Best_Change representative here and if they can review this case. Also, I want to ask if it is true that they deleted the negative review against their partners.