Dear, I am completely on your side, and I am very sorry about what happened. However, your amount can still be returned, provided that you pass the identity check. I once found myself in a similar situation, I could not lose or give my funds to anyone and was forced to agree to the exchanger's terms. But after that, I read all the neutral reviews, and I see that the negative ones turn into neutral ones only when a conversation with the client is held. Nothing will be deleted just like that. A neutral review is also not an indicator of a good exchange. And the more such neutrals there are, the further you should stay away from such a service.