Hello,
I’m following up to check on the status of my case. I was informed that this would be resolved by the end of the day on Monday, but I haven’t received any updates. It’s now been a few days, and this case has already been ongoing for several weeks.
Can we please resolve this as soon as possible? I’ve provided more than enough information to locate my account and send me the email.
You need to have some patience. As I have told you, the wheels on BC are turning very slow. Asking every 24 hours won't speed up this process, trust me. If anything it just makes it slower. Also, "end of Monday" is not even 24 hours ago. Of course they don't hold the "deadline", that's what always happens with casinos and especially with BC unfortunately.
You still have to keep in mind that this whole situation happened because a mistake that YOU made, not them. Also you brought this case to this forum only 4 days ago. Some case here took MUCH longer, and I am talking weeks and months.
Your case is moving, so just relax and wait. Stressing about it won't help you anything here.