At Razed we take a no tolerance policy on Bonus Abuse, and this does include our welcome offers.
Mark clearly stated to you, that depositing $15,000, claiming the bonus, then wagering 1x of your deposit would not be acceptable.
Clear instruction was given that we expect real gameplay in exchange for the added bonus for you to try Razed at a much lower risk. (15% balance top up)
You proceeded to wager 1.08x on mines to wager 1x of your deposit then withdraw.
I also want to highlight that your entire deposit was refunded with no quarrels, we simply did not give the additional bonus due to lack of gameplay.
No company tolerates abuse of their platform and bonus programs to customers. Bonuses are distributed for good to legit customers, but not to people who intend to abuse bonus programs and marketing budget of the company.
Because they do these bonus programs as part of their marketing to help their business, and if customers are legit, they can claim bonuses with some stated conditions. Abuse will be detected and treated fairly by the company but abusers have no reason to complain why they failed to claim it. Your explanation is clear and your treatment in this case is fair enough as I see.