Hello again, CBGAM
We sent you a PM with sets of instruction. Can you please take action as instructed soonest you can?
Hi BC.Game Support,
I wanted to follow up as it has been over 24 hours since I sent all the requested information to
support@bc.game with ***@bcgame.com CC’ed. Could you please confirm if everything has been received and provide an update on when I can expect the next email regarding this issue?
I would appreciate it if this could be handled as a priority, as it has already been some time since I initiated this case.
Looking forward to your response.
Thank you!
Hello CBGAM,
We confirm that we've got your email and the person you put in CC already put your ticket on fast track. We would appreciate your understanding here that although we've expedite the issue, it does not directly mean the team in charge and assigned to the case will leave what they're currently sorting out and handle your case on that second. They still have to clear what they currently have in hand before they move to your case.
We can only assure you that we do put it on a fast track, the best we can, especially as we are in preparation of holiday events ahead.
We are aiming to fully get into your case before Monday end.
Thank you for your patience.
I was informed that this issue would be resolved or at least reviewed by Monday. It is now Thursday, and I have not received any further updates. I understand the holidays may have caused delays, but it has been three weeks. Could you please provide me with an update at your earliest convenience?