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Sorry to hear that your favorite providers are restricted in your region. Make sure you’re not using a VPN if you are, as some providers block access based on the region users are connecting from. While our site is VPN-friendly, these restrictions are unfortunately set by the providers.
I think it's a good habit to strongly discourage VPN usage, just like your Terms of service state to avoid any future disputes. I like the fact that you outlined which game provider restricts which jurisdiction. I will be looking forward to playing the sportsbook section 
I understand that the representative discouraged using VPN to access games that blocked their country, but overall it is a good thing to hear that the representative states clearly that the platform is VPN friendly. This mean that anyone can use VPN to access the site as long as the game they are playing does not block the country of the player.
I also love the beautiful and clean User interface.
Same here, the site interface and design are great, game providers are easily accessed and the scroll up and down menu to see the popular provider on the left side of the screen is of great convenience.