Thank you very much for the support and give me the 100 free spins. The live chat agent does not know how to reach my account/find out about my account. If the agent does not know how to find out the account then how to solve any problem with any account? But you have me the link @userinfobot and from there both I and you could get the id. Please give some information to the support team so the problem can be find out the problem and make the solution, thanks.