I used Oxapay for about six months and made a few transactions during that time. When Bitcoin was skyrocketing, I transferred all my funds to Oxapay and swapped them for BTC. At that point, I was holding 1.9 BTC (worth $200,000). On December 18, 2024, at 04:48:10, I decided to trade using Bybit, so I sent all my BTC to Bybit. However, the transaction showed as "pending." Since it was late, I went to sleep.

The next morning, I checked the status and saw that the transaction had failed, and my account balance was also at 0. On their website, the transaction status was listed as "failed," but there was no transaction ID provided. I panicked and tried to contact support on Telegram (@danielsup), but he only read my messages and never responded. Feeling desperate, I posted on Reddit and a few other forums. On one of the forums, someone suggested that Oxapay has live support on their website.

I contacted their live chat, and a representative named Aaron told me to reach out to the account manager (@danielsup), claiming he couldn’t help me. I tried contacting live chat several times, but it was always Aaron, who repeatedly asked me to wait for the account manager. Their live chat typically starts between 10 PM and 12 AM Japan time.

On Friday, December 20, 2024, at around 7 PM Japan time, I noticed the live chat was online earlier than usual. I joined the chat, but my request wasn’t accepted. I then used a VPN to change my IP to the USA and reconnected to the live chat. This time, Daniel was the one who responded. I explained my situation to him, and he said that he had already reported it to his manager. He told me that we had to wait for the manager's response and assured me that he would write back to me on Telegram on Monday, December 23, 2024. To ensure he was serious, I sent him a message on Telegram the same day.

However, Monday came, and I received no reply from Daniel. I continued waiting until December 26, 2024, but still heard nothing. Feeling frustrated, I contacted the live chat again, but Aaron was once again the representative and kept repeating, “Relax and wait.” I continued chatting, but eventually, Aaron stopped responding. After that, I didn’t reconnect for a while.

A few days ago, I tried again, but my chat requests were never accepted, and the live chat option seemed unavailable on the website. Today (December 29, 2024), I cleared my cookies, and the live chat option reappeared. This confirmed they had banned me because they are using the tawk.help chat system. I tested the tawk.help system using my own website and found that the live chat disappears when a user is banned.

I entered the chat but my request was not accepted. I then used the Opera browser with a VPN and fake details to reconnect. This time, they accepted my request instantly. I asked a random question to confirm they were responsive, and they replied. However, when I brought up my real account and asked about my issue, they stopped responding.

From this, I can confirm that I have been scammed by Oxapay.