As you can see from my original thread, my 800 usd trade with no stop loss was liquidated during the maintenance, and was compansated fully with even a bonus on top. This should answer your question.
One more thing to ask you. So you had a case where you asked for a refund because you didn't set a stop loss. The excuse was that the platform was unavailable. Later you repeated the same thing again, you didn't set a stop loss again and the same thing happened.
Has your strategy always been to play without damage control and hope that the house will accept your complaint and refund your losses?