garbage site
first i won 24.99 on their free bonus spins and they only gave me 4.99
they tell me they can't help me because i don't have screenshots
then i won 71.08 after it was unlocked, the second it unlocked it reset me back to the 4.99 i started with exactly to the cent.
They have been giving me the runaround all day first they wanted screenshots then they wanted videos then they wanted my entire bet history screenshotted then told me they needed it on video.
Never put your money in this place.
Do you have screenshots with your conversations with the support? It’s unusual that casino representatives will ask for screenshots of your balance while they can check it manually with their records for themselves. Besides how will screenshot help if the picture can be edited and they need to verify it with their records.
There’s some uncertainty on your story. I’m suspecting that the bonus ToS might be the cause of your problem especially on the max profit you can get out of the bonus.