I think this would be my current sticking point. As I have the 11 word phrase, but not the password.
Okay, if the 11-word is your account recovery phrase, you can derive your password (
not keys) with it.
But the website isn't working according to your last try so might just have to wait for them to fix it.
The alternative is to bruteforce your password but that's only possible if your password is weak or you know the majority if the characters you used in your password.