I'm almost certain nobody is fixing anything. The random free WOF spins via email seems to be automated. I believe the issue is that their email servers are having trouble where their outbound queues are filling up. Every now and then a big stack of queued emails eventually fail (usually after 72 hours of trying to deliver), which means another batch are able to be delivered. Then the queues fill again, and we get nothing for days. That is why it is so inconsistent. I wouldnt take it as a sign that anybody is doing anything behind the scenes.