Yeah that's little off for that situation since for sure there's situation that we might create a mistake for sending those funds on wrong network and they should have proper solution to help their costumers. But what can we do right? if they have clear warning that they are not supporting other side networks that's why the only thing we could do is to be more careful sending our funds using BSC since so that we will not commit the same mistake made by the compromised gambler.
Everything need to be supported according to their Terms of Service, FAQs and guides on customer suppport for their staffs and users. For big and common cryptocurrencies for example on ERC20 or BSC, with same addresses, they can support users very easily. However there are other things to consider as risk on the platform and its hot wallets. If user made mistake with transaction on wrong blockchain, and it's for a shit token, it's risky for Roobet team to engage with such.
Maybe if lots of people will encounter this kind of issue maybe they will find a good solution for this issue. But since this is rare situation I guess they will just give a warning and that's it.
If there are warnings from Roobet team when a user submits a withdrawal or gets a receiving address, user is fully responsible to read the warning message and be careful by checking details before finalize it to Roobet team or a trade partner.
I appreciate if Roobet team can consider support on users to recover fund mistakenly sent with clear terms and charged fees, that can be expensive too. With these support terms and expensive charged fees, users will no longer be able to complain and they have to change themselves to be more careful.