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If it helps, I can provide a screenshot of the email I sent with the proof they requested. Let me know if you’d like me to share that or anything else to move this forward.
Yes, that's exactly what I am asking from my previous post, that you've emailed them with a screenshot of your deposit from your wallet, if it doesn't trouble you much, just to be sure that we've crossed the T's and there were no misunderstanding at all. I'll reach them right after you provide it.
Feel free to cover sensitive information that you'd like to keep private.