Sorry but point of correction, whale casino is not basically new, they are only new on this forum, while the casino itself have been running for quite a long time now, atleast, I know this because I have been playing on this casino for quite a long time before they made their entrance into this forum. So, when you say the casino is new, it will be kind of you to state exactly in what way.

And Secondly, this casinos (stake included) all have a very active and responsive online customer support on the site, if for whatever reason, you feel you are not being responded to on their official threads on this forum, kindly proceed to contact their customer support and get an immediate response from them, understand that the casino rep on this forum are humans like you and I, they have other responsibilities too and may not be online all the time to respond to queries, and may even miss some of the previously posted queries when they come online.