ok sounds good! but what should i do now to get this solved? just wait for them to reply? im still logged in the account with the balance, i have nothing to hide, i just got a big win and on slots, so its completely random, no abuse or anything weird.
Hello, pakito111
We are sorry that we are currently a bit clogged with situations following our festive season, but we will be looking into your case and it is already in the queue. There is currently no need of added information to be provided from you, but we will keep you posted if we need further info. Thank you.