@jstefanop

Can you please check on the status of RMA # 9514 ? My understanding is the unit has finally been diagnosed and repaired, but they were unable to get it shipped back before the New Years holiday and given an assurance to get it shipped out first thing after the 1st of the year.

It took 19 days to convince your staff that I had received a defective unit and now hey have had the defective unit for 43 days. This is far too long.

Thanks for your attention to this matter.