Hello pakito111 and sorry for this. I hope this will be solved for you, seing BC.Game in a new issue each day now and this starts to get really frustrated.
I'm seriously wonder how many of this cases that exists never reach the light of this forum.
I been thinking for a while that BC.GAME have some kind of strategy to try to tired out customers with all kind of made up bullshit when they want to withdrawal and let them wait and wait, why? because guarantee some of them get tired of the BS and just quit the process and give up the money.

This is not a nice behavior! How can they still have a license?
The biggest question is how someone even can think of promoting this website? It's unreal for me.

I think they are putting this behavior in some kind of system and I am pretty sure the cases we see on the forum is only the top of a very big ice berg.

I will look into this further and maybe come back with a thread about it, but something needs to be done, this cant continue.