The team will come around to answer feedback here, is very important to note that the best place to get the help and answer you need is through the support on the site, the admin of this thread may go on holiday but support works 24\7, so being inactive on this thread for a few days shouldn't be a big deal.
Is important we follow through the right communication channel although this thread is also very important for updates and follow-ups.
I agree with you, when someone faces issue with the site or platform then it's better to find a fix at the site's support but when we give suggestions then I believe this announcement thread is more important in such aspect. The representative of the site may listen to those suggestions and some of those are related to marketing on this forum like a review campaign etc.