That’s accurate. The representation here is just an added advantage for Bitcointalk users as, guest don’t get a chance to make there concerns less they create an account. That’s to tell say, it’s the channel for most of the complains you might have but, simply one way to have their forum representative relate your concerns to the appropriate channel which remains the support system. They are the ones that gets to look at and resolve your issues and are always active 24/7 in that. While the thread and other existing boards that could aid you in getting some loudness be of aid as per, stressing on concerns, you’ve still get to wait on support for address.