The team will come around to answer feedback here, is very important to note that the best place to get the help and answer you need is through the support on the site, the admin of this thread may go on holiday but support works 24\7, so being inactive on this thread for a few days shouldn't be a big deal.
Is important we follow through the right communication channel although this thread is also very important for updates and follow-ups.
You are right, representatives could be at their holidays enjoying with their loves ones this new year. If there are any issues that arises the best place to get immediate response is from the support on the site, though there could be lot of cases to handle but with patients all issues will be fixed.
Any issues that is reported here can only be handled when the representative is active, and of course it is very important for them to still remain active since here is like their basic startup point.