Hi ovcijisir,
Again, there is no problem with false alarms. However, I agree that the email template is a bit sloppy, and I’m happy to get feedback to improve it.
Indeed, we changed some settings with our email provider so players using our mirror domains to log in (like bitsler.gg) can still click our emails, but this leads to the issue you described. We made some adjustments, and you should now see only bitsler.com links (or whatever mirror you’re using) on transactional email CTAs.
About the urgency, if you received this email, it means you also received the 1st one 1 month ago, explaining that after 6months of inactivity, your account was now considered dormant. Then, after that, you will receive 1 email every month (like this one) until your account gets closed. We will give more context so it makes more sense to players who did not get/read the first email. Obviously, if you have any doubts you can always log in to Bitsler on your side without clicking that link in the email. Would it sound safer if we wrote that option in the email?
The amount of your balance was correct. When your account becomes dormant, all your balances are converted into USDT. That said, I agree it makes no sense to mention so many decimals for USDT (old crypto habits :sweat_smile:). We will fix that asap.
Also, as others have mentioned, it’s kind of dumb to mention that more fees will be charged next month if the balance is already empty. As a quick fix, we will mention, “and if you still have balance.” Then, when time permits, we’ll try to make the mailing process more dynamic based on account balances, so we send those emails only if the balance is not empty yet.
I hope this helps answer your worries. If you guys have any other (doable:stuck_out_tongue:) suggestions, we’ll be happy to review them, but preferably in a more constructive section than the scam one.
Best,
Gabriel