@jollygood Sorry i did not see your post, this is the only message explanation they gave me for my KYC,
This is how my KYC looked:
https://goopics.net/i/ndc2r9And this was a very poor explanation from them
What they said about my KYC at first:
https://goopics.net/i/d2jtvfbut KYC is not the issue anymore, i kept telling support i live in malta, i had to do advance KYC and they accepted it.
Now as i repeat my KYC is valid:
https://goopics.net/i/bvpyedSo what excuse will they find and why is my withdraws locked???
By the way this is my win:
https://euioa.jxcsysekgu.net/roS0rEwkjVWas spinning $12,5, got a bonus and paid this! i was so excited, i tried to first withdraw 25k but rejected and wihdraws locked, this is how the story started.
And by the way i did not take any deposit bonus.