BTW are you actually a BC Game representative? It's very weird to need you to help out when they should be the ones on their own taking care of customers.
I am not. I am simply here to help, when I have my free time. How is it weird, exactly? Will it be much preferred for you, and in your opinion, if I just watch and wait for casinos rep [in this case, BC] to take action?
And yes, they actually are the ones who taking care of their customer. I simply tell them [as well as other casinos rep who entrusted me with their personal contact] and they will investigate. And later on, either they come and address the matter with their findings or tell me to wait a bit more suppose their findings are yet to be conclusive, and I relayed the message to the player who raised dispute, in case they did not do it themselves through their official account.
To add and clarify, yes, as Pmalek brushed, I initially reached casinos reps through PM on many cases, after years of it, one of them actually reached me, attempting and initiated a direct contact so I can reach them faster [there is a long and interesting story behind this, of course, but that's story for other time], and then the trend happens and I now have several contacts of several casino staffs. I surely hope it's ok with you?
It's not weird for you to step in, in this forum we do it all the time. What is weird that after you stepped in the casino doesn't take over
We shouldn't need to rely on people like you with personal contact. I also had personal contact with Bitvest before and BJF, but always, we tell them hello, someone needs your attention, they say thank you, and they take it from there. Always. That's how you take care of a customer. Sorry if you feel offended (and you shouldn't be, BC Game should be the one taking offence and responding here
It's always ok for me, it's never ok for the customer to get secondhand messages
But maybe that's just me. Thanks for your reply! I wait to thank BC Game for their reply