Hello everyone,

I wanted to share my experience with Betpanda Casino to bring attention to the issues I've encountered. I hope that this story can help anyone facing a similar situation or considering using this platform.

On November 27, 2024, I registered on Betpanda.io, made a deposit of 1000 USDT through cryptocurrency (Polygon network), and started placing bets on major football leagues, as I usually do. I was able to win approximately $3,671.83. However, when I tried to withdraw part of my balance (around 500-800 USDT), I received no response after submitting all the required KYC documents. Despite several follow-ups via chat, I was given generic responses such as "the team is reviewing your case" and "we have escalated the issue."

To make matters worse, on January 9, 2025, I received an email stating that my account had been flagged as "suspicious" for betting behavior. Upon further investigation, it was determined that I had violated their Terms and Conditions, and as a result, my account was permanently closed, and all funds, including my deposit, were forfeited.

I am extremely frustrated because I only bet on major leagues and have never engaged in any suspicious or irregular activity. This is the first time something like this has happened to me with a betting site. No one has explained which specific term I violated, and I feel completely blindsided by this.

I replied to their email asking for clarification on the exact reason for my account closure and which specific term I violated. I am currently waiting for a response.

All I want is a fair resolution. Not only am I asking for a refund of my deposit, but also the recovery of my winnings. This is a significant amount of money for me, and this situation has caused me a great deal of stress, especially during the holiday season.

I am writing this post to share my experience with the community. If the situation is resolved fairly, I am willing to remove this post because I don't want to spread negative information without cause.

I would greatly appreciate it if anyone has advice or similar experiences with Betpanda or other online casinos. If necessary, I can provide details like the registration email or other useful information in private to both the forum moderators and the official Betpanda profile.

Thank you for reading, and I look forward to hearing from you.

- bettingfede1998