Put in a request for withdrawal today (instant), normally gets sent within 15 minutes as promised, but it's been 3 hrs and no sign of the withdrawal being processed. The withdrawal shows as pending on their website, so there is hope, maybe. Anyone knows a support email address for the team?
Did you receive the payment by now? I did some withdrawals in december and received them very quickyl. As fivestar mentioned, save the effort of sending an email; you will never get a reply from them.