I can understand how frustrating this situation must be for you, especially when it involves a significant amount of affiliate earnings. Based on what you’ve shared, it seems Shuffle.com may have flagged your account for violating their affiliate terms, specifically regarding multiple accounts tied to the same IP or suspicious referral activity.

Affiliate programs often have strict policies to prevent misuse, such as self-referrals or account manipulation. If your cousin signed up using your affiliate link and both accounts were accessed from the same device or network, their system could interpret this as one person attempting to game the program, even if your intentions were genuine.

Here’s what I suggest:

Contact Shuffle.com Support Again: Politely ask them to provide a clear explanation and evidence supporting their decision. If there was a misunderstanding, explain your side with proof that the second account belongs to your cousin and not you.

Provide Verification: If possible, ask your cousin to verify their identity and confirm the legitimacy of their account. This might help clarify any doubts the platform has.

Review Terms of Service: Go through the affiliate terms to identify specific clauses that might apply to your case. This will give you a stronger foundation when discussing with support.

Stay Persistent but Professional: It’s important to remain calm and professional when dealing with their team. Escalate the issue if you’re not getting a satisfactory resolution.

It’s worth noting that most platforms have automated fraud detection systems, which sometimes result in false positives. While it may seem unfair, they’re trying to protect their program’s integrity.

If Shuffle.com is unwilling to revisit their decision after reviewing your case, it might be worth sharing your experience in relevant communities to caution others. Transparency can sometimes lead companies to reassess their actions.

I hope this gets resolved for you soon.

Best of luck.