thanks @BC.Game Support @holydarkness
I can confirm I was able to withdraw my money thank you guys. Appreciate the support here a lot.
Mods can close this thread or whatever they do when an issue is solved

Glad that we can get it resolved.
You can close it yourself if you want. Just mark it as "resolved" by editing the thread title and click "lock topic" using the button at the bottom left of this page. I'll update my list with this development too.