It's fine to be honest if you solely trust the casino like galactix and the others that are known to the community. But it gets wrong when someone complains that they don't understand the rules where in it's already there and placed but didn't took time in reviewing it even for a few minutes of their lives.
If they complains because they are not understand with the rules, that will be their mistake. They can contact support system and ask that for something that they don't know so they will not make a mistake. But that is common things that happen to many gamblers because many of them are lazy to read what is important from their TOS.
There is no need for any complain about that when they know that it is subjected to their own decision that they should have read or at least knew it first before signing up.
I also encourage everyone to vote for galactix as either one of the best project or best event for its contests through the :
Bitcointalk Community Awards 🏆