Hello, I cant send personal messages to Casinopunkz.io because Iam a newbie.  Thats why I post it here

I have got a responsible gaming issue on casinopunkz.io. I requested a exclusion forever because of the reason gambling addiction. I had already a support conversation where a refund was stated. I should login account for withdraw. My account was unlocked for that action. But there was no balance. As I contacted the support again it was said that no refund will be done.

Please help me with my case.


Best regards