Since the deposit have been used already, it would need to be Refunded to the account by the operator or sent to the user from another internal source and refunded via a transfer.
Hence using the term “confiscating” is vastly misleading, as there is no deposit on the account to confiscate, due to the deposit having already being used to place bets, making it non-refundable as per our Terms and Conditions.
What a lame excuse! I have seen a lot of complaints here in the forum and some other places, but never seen this type of statements to confiscate the deposits of the users. It is completely
unethical business practice from your team. I believe no one will say that using the words 'confiscating' is misleading here. OP has made the deposit on your platform, and the funds have been sent to the wallet which belongs to your casino. There is lack of transparency on Betpanda terms and marketing system. You won't be able to gain a good reputation with those things.