I'm here, if you need anything I'll help. I'd really appreciate it if you can sort it out. I'm tired of waiting. If they want to keep the account closed, can I get a refund of 80k and we consider this case resolved? My account is still down a lot anyway. But I need the 80k it would change lot of things for me rn. I can pay most of my debt. Also can you ask them to communicate with me by e-mail. They never responded, I never heard from them...
Umm... not sure if that's a good idea, to have them communicate with you via email. I am not sure how their division works, but my contacts are not on the division who receive email. Sure, at times, I asked complainants to put someone on CC [not sure who this staff is, but I believe they're on the upper floor] as per BC's permission to expedite things. But I believe the purpose of the CC is so that the staff being CC-ed can chase the mailing division with sticks and knives and chainsaw to expedite the situation.
So, basically, I somehow think exchanging emails between you and them will only be slightly faster than the CG and AG situation. If you don't mind, let me try to get it tried through my direct contact and see how far and fast can we take it?
I will only proceed with your permission, of course. If you choose to chase it yourself through email, I'll communicate with my contact if it's possible to establish that communication with you to sort it out.